FAQ

Where do you ship to?

We deliver to all countries within the EU. For delivery outside the EU we can arrange transport, but please contact us for price and terms. We do our best to ensure that your wine arrives safely, regardless of destination.

How long does the delivery take?

We usually deliver within 1-3 working days in Denmark and most European countries. Delivery takes place with PostNord.

Do you offer free shipping?

Yes, we offer free shipping on all orders over DKK 1,000 in Denmark.

How do I handle a damaged delivery?

Check the packaging upon receipt. If the item is damaged, contact us immediately and keep the packaging as documentation.

What happens if I am not at home at the time of delivery?

If you are not at home, the carrier will take the item back. You must then arrange a new delivery or pick up the item yourself

Can I have it delivered to an alternative address?

Yes, you can note specific delivery instructions, such as placing the item in a garage, in the comments field when placing the order. However, this is done at your own risk.

What payment methods do you accept?

We accept Visa, MasterCard and American Express. No payment fees are imposed.