Terms of service

The following sales and delivery terms apply to all deliveries from copenhagenwine.dk. The terms apply in cases where no other written agreements have been made between you as the buyer and copenhagenwine.dk.

You can contact us at 51 56 99 18 or at  kontakt@copenhagenwine.dk, which we respond to within 24 hours on business days.

Age Verification

We conduct mandatory age verification for all orders with delivery addresses in Denmark.

Order Confirmation

When you place an order, you will receive an order confirmation via email indicating which product(s) you have purchased.

If you wish to receive a copy of your order confirmation, you can log in to the site and find it under My Account or send an email to  kontakt@copenhagenwine.dk.

Delivery

The standard delivery time for all orders is 1-3 business days. Delivery is made via PostNord. We deliver to Denmark and most European countries.

IMPORTANT:

Upon delivery, we recommend that the packaging is checked thoroughly to detect any transport damage at the time of delivery. If the item is not in order upon receipt, or if you find hidden damages on the item (where there were no visible signs on the packaging), please contact copenhagenwine.dk (tel. 51 56 99 18 or  kontakt@copenhagenwine.dk) as soon as possible and within a reasonable time. In case of damages/defects, all packaging should be kept as documentation for a hidden damage.

We recommend that hidden damages discovered after unpacking be reported no later than the next business day by 12:00, as this significantly eases the burden of proof against the carrier/warehouse.

If the item's packaging is damaged upon receipt, we recommend that you note this on the delivery note when you sign for receipt. However, you should refuse acceptance of the item if the item itself is clearly damaged. You are then asked to contact copenhagenwine.dk to arrange the next steps.

If you live in a remote area, have a garage, or similar, it can be arranged that the item is left without a signature. This will be at your own risk regarding theft, possible damage, etc. If this is desired, it can be noted in the comment field when placing the order.

If you are not at home when the delivery driver arrives, they will take the item(s) back. You will then need to arrange a new delivery through copenhagenwine.dk or organize collection yourself. If we have to redeliver the item to you, you must bear the shipping costs.

Delivery Prices

The delivery costs are provided at the time of purchase. Generally, there is free shipping on all orders over DKK 1,000.

Price and Payment

All prices include VAT and other taxes. Prices are current daily prices. When you shop with copenhagenwine.dk, agreements are made in Danish.

You can order your items online and pay with Visa, MasterCard, or American Express. No fees are charged for payment on copenhagenwine.dk. The amount will only be debited from your card when the items are shipped from copenhagenwine.dk. No larger amount than what you approved at the time of purchase can be withdrawn.

When paying with a credit card, you are always protected against misuse. You have the option to refuse a payment when you receive your statement. You have no liability if your card is misused in an online store using SSL (Secure Socket Layer) in its payment system. This makes you better protected than in the physical world, where you have a liability of DKK 1,200 if your credit card is misused using the pin code. The data you send when paying with a payment card is encrypted (SSL), and only QuickPay can read it. Neither copenhagenwine.dk nor others can read the data.

The amount for the items is debited only when the items are shipped from our warehouse. On your statement, the transfer to copenhagenwine.dk will be listed as "copenhagenwine.dk".

We reserve the right to cancel orders placed with the intent of resale.

Cancellation/Return

After cancellation/return of a purchase, it will take 2-3 days for the amount to be debited from Copenhagen Wine’s bank account. When the amount is available on the customer’s bank account depends on when the purchase was made:

Purchases made between the 1st and the 19th of a month. For example, a purchase made on the 18th of a month will be debited from the customer’s bank account on the last banking day of the month. If the customer cancels the purchase on, for instance, the 22nd and copenhagenwine.dk has to refund, the amount will be available on the last banking day of the following month.

Purchases made between the 20th and the 30th/31st of a month. The purchase will be debited on the last banking day of the following month. If the cancellation occurs between the purchase date and the 19th of the following month, the payment will not be processed but will remain as a reservation on the card. The reservation will be released on the last banking day of the following month.

copenhagenwine.dk does not take responsibility for damages that our products may cause or damages that are directly or indirectly related to our products, such as stains on furniture, floors, etc.

Privacy Policy - What Information is Collected?

When you as a customer place an order in our webshop, the information entered is stored in our system. We store your name, address, phone number, and email address, if applicable.

In addition to personal information, your IP address and the website from which you may have clicked into copenhagenwine.dk are also logged.

We register your personal data for the purpose of delivering the item to you.

The personal data is registered with Copenhagen Wine ApS and is stored for five years, after which the data is deleted.

When collecting personal data via our website, we ensure that it is always done with your explicit consent so that you are informed about which data is collected and why.

Cookies are used on the site. These are used for search optimization.

What is Your Data Used For?

Your information is stored in our system so that we can send your items to you and find your previous purchases to provide you with the best possible support.

After you place an order, you will receive an order confirmation, a delivery confirmation, and possibly service emails regarding your purchase via email.

Only employees at copenhagenwine.dk have access to the entered information, and no data is shared with third parties.
In some cases, your contact information may be shared with the supplier of your order to provide you with additional information about the delivery of your order. Your data will only be used for this purpose.
The entered information is stored for five years.

As a registered user with Copenhagen Wine ApS, you have the right to object to the registration at any time. You also have the right to access the information registered about you. These rights are in accordance with the Danish Personal Data Act and requests in this regard should be addressed to Copenhagen Wine ApS via email  kontakt@copenhagenwine.dk.

We do not store customer data encrypted. Customer data is not transmitted.

We do not use log statistics. The data controller is Copenhagen Wine ApS.

Complaints

There is a standard 2-year warranty on all products, which means that you can have the item repaired, exchanged, refunded, or receive a price reduction, depending on the specific situation. This requires, of course, that the complaint is justified.

Complaints must be made within a reasonable time after you have discovered the defect in the product. If you make a complaint within two months, it will always be considered timely. We refund reasonable shipping costs that you may incur in returning the product when the complaint is justified.

When you wish to make a complaint about a product, you must start a return process for the order under 'My Account'.

IF THERE IS SOMETHING WRONG WITH THE ITEM (Warranty)
The rules of the Sale of Goods Act can apply to the purchase of goods.

When you shop at copenhagenwine.dk, you have a 24-month warranty. This means you can have the item repaired, exchanged, refunded, or receive a price reduction, depending on the specific situation.

It is required that the complaint is justified and that the defect has not arisen due to incorrect use of the product or other damaging behavior.

HOW QUICKLY SHOULD I COMPLAIN?
You must make a complaint within a “reasonable time” after discovering the defect in the product. If you make a complaint within two months after discovering the defect, the complaint will always be considered timely.

WE REFUND REASONABLE SHIPPING COSTS
If the complaint